Refund & Return Policy

We want you to be happy with your purchase. If something isn't right, here's how returns work:

• You have [7/10/30] days from the date of delivery to request a return.
• Items must be unused, in original packaging, with all tags attached.
• To start a return, email support@swapcart.in with your order number and reason for return.
• Approved returns should be sent to: [FULL RETURN ADDRESS]
• Once we receive and inspect the item, we'll notify you of approval and process your refund to the original payment method within [X] business days.

Damaged or wrong item received? Email us within 48 hours of delivery with photos of the product and packaging, and we'll arrange a replacement or refund at no extra cost.

Non-returnable items: [personal care/hygiene products, innerwear, custom/personalized items, sale items — adjust to your actual catalog].

COD orders: Refunds for Cash on Delivery orders are issued via [bank transfer / UPI], not the original payment method, since none was used.

Questions? Contact us at support@swapcart.in.